My name is Alfredo Díaz and I am Office Manager at Fresno. I am Business Management and Administration Technician and my role is to lead the transformation and facilitation of the company. In 2005, I obtained a Master’s Degree in Relationship and Services Marketing from ESIC. Additionally, I received several certifications throughout my career in Commercial Management.
I have more than 15 years of experience as Operations Management Specialist in multinationals and in different sectors. During my professional career I have managed large work teams and large volumes of operations following methodologies such as Lean Six Sigma, ITIL or GOS.
I joined Fresno in 2021, where my main functions are support in financial, administrative and organisational management tasks, design and coordination of protocols and internal policies, identification of new business opportunities, virtual office management, support in HR processes, support for transformation and digitalisation, support in public procurement processes etc.